High-precision front office for competitive industries
Free Your Brokers. Close More Policies. Reduce Admin Debt.
UK insurance brokers waste hours every day on low-intent enquiries, missing document chasing and routine renewals. Every hour spent on administration is an hour not spent closing a policy.
AtDesk integrates directly into Acturis, Open GI or your existing CRM and becomes the precision back-office layer your brokers need. We qualify leads, handle FNOL with accuracy, manage renewals, and clear the admin debt so your senior brokers focus on complex risks and revenue-generating work.
*Figures based on AtDesk insurance sector client experience. Specific client metrics available on request.
"My team used to spend the first two hours sorting overnight admin. Now they start at 9am already ahead."
What we handle so your brokers can close more policies
Every hour a broker spends chasing missing documents, triaging low-intent enquiries or managing routine renewals is an hour not generating revenue. AtDesk changes that equation integrating directly into your systems and taking ownership of the administrative work that shouldn't be touching your senior team.
Reduction in Admin Overheads
Replace high fixed costs office space, National Insurance, additional staff with a scalable, variable-cost model. Our clients typically save 40% on back-office operational costs while maintaining professional standards and FCA-aligned processes.
12-Second Lead Triage
In an instant-quote market, speed wins the policy. We sort and qualify incoming enquiries across phone, email, and digital channels in seconds delivering only high-credibility, pre-qualified leads to your brokers' desks. Cold leads never waste your senior team's time.
24/7 Professional Brand Presence
Weekend claims, midnight policy questions, after-hours enquiries all handled by a calm, professional human voice in your brand tone. Your firm stays "always open" without the overhead of out-of-hours UK staff.
Insurance Administration
Reducing the Administrative Burden for Modern Brokers
AtDesk integrates directly into Acturis, Open GI or your custom CRM and becomes a high-precision administrative extension of your brokerage.
We eliminate admin debt by proactively chasing missing documentation, managing standard renewals, and handling FNOL with the accuracy and empathy that first contact demands. Every file is accurate from minute one. Every broker receives only pre-qualified leads. Every senior staff hour is spent on complex, high-value negotiations not paperwork.
Your brokers stop pushing paper and start closing policies.
A complete approach to operations
A seamless extension of Insurance services
Tech Stack
Document Chasing & Verification
Renewal Management
Phone calls
Lead Triage & Warm Transfers
Claims First Notification of Loss (FNOL)
Emails
The operational result
Reclaim your broker's time
The shift from a traditional model to a precision partnership fundamentally rebalances your firm's priorities.
Fixed overheads — rent, employer NI, additional headcount — become variable costs. Admin debt disappears. Your brokers receive pre-qualified, high-credibility leads instead of raw, unfiltered enquiries. Every hour your senior team spends becomes an hour generating revenue.
That's the operational result. Measurable. Immediate. Sustained.
Case Study
How a UK Insurance Claims Business Eliminated Admin Debt and Protected Broker Capacity
ClaimDesk is a UK-based insurance claims management operation handling a high volume of FNOL contacts, document verification and claims administration across multiple insurance lines.
The challenge was straightforward: the volume of administrative work was consuming broker time that should have been spent on complex claims and client relationships. Missing documents sat unchased. FNOL contacts weren't always logged correctly at first contact. And the overnight backlog meant every morning started with an administrative catch-up before any revenue-generating work could begin.
They needed a precision back-office partner not a generic answering service.
The AtDesk Approach
A seamless extension of ClaimDesk's customer services
We integrated directly into ClaimDesk's CRM and became the administrative layer handling everything that didn't require a senior broker's expertise.
FNOL contacts handled with professional empathy and technical accuracy . Data captured correctly at first contact, every time. Missing documentation chased proactively. Standard renewals managed without touching the senior team's calendar. Every incoming enquiry triaged in under 12 seconds and either resolved or escalated to the right broker with a complete file.
The morning backlog disappeared. Brokers arrived to clean desks and qualified leads.
FNOL intake and logging
Lead triage and warm transfers
Overnight CRM clearing
Document chasing and verification
Renewal management
24/7 professional brand presence
0
MORNING BACKLOG EVERY OBERNIGHT CONTACT PROCESSED BEFORE THE TEAM ARRIVES
-40%
REDUCTION IN BACK OFFICE OPERATION COSTS
<12s
AVERAGE ANSWER TIME ACROSS ALL INBOUND CHANNELS
100%
FNOL FILES ACCURATE AT FIRST CONTACT
The Transformation
This human-led partnership transformed operations & restored customer trust
Before AtDesk, ClaimDesk's senior brokers were spending significant portions of their day on work that didn't require their expertise — chasing documents, triaging low-intent enquiries, and managing standard renewals.
After AtDesk, that work disappeared from their desks entirely. Every FNOL was logged correctly at first contact. Every morning started with a clean desk and a queue of pre-qualified, ready-to-action files.
Brokers stopped pushing paper. They started closing claims.
"Every call is answered by a professional who understands insurance terminology. They handle the low-complexity 'noise' and only warm-transfer the high-value client issues that actually require a licensed broker’s touch"
Trusted by UK businesses
Zero risk.
Results in 30 days.
Glass box always
Full visibility, full accountability. You see everything we do, in real time, at all times.
Humans first
We use AI to make our people better, never to replace them. Every decision owned by a trained human.
UK oriented
UK geography, culture, and business etiquette trained in before a single call is handled.
Outcomes over hours
Our success is measured by the same KPIs you use. We price on results, not headcount.
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Trusted by UK businesses
Not a call centre. Not a VA marketplace. Your UK operations extension built for service businesses.
AtDesk blends human expertise, UK cultural understanding and intelligent workflows to deliver reliable operations without increasing your local payroll.
We focus on outcomes, not headcount. Consistent results, real-time visibility and the peace of mind that your business never goes silent.
8
YEARS OPERATING
5k+
CALLS PER MONTH
£150k+
ORDERS MANAGED MONTHLY
24/7
COVERAGE
ALWAYS
