Beyond Standard Hours. Beyond Standard Support.
Never Miss a Booking. Capture Every Fare. Protect Your Reputation — 24/7
It's Friday night. Your phones are ringing faster than your team can answer. Every busy tone is a fare gone to a competitor. Every unanswered WhatsApp is a booking lost.
AtDesk integrates directly into your Autocab or iCabbi system and operates as your dispatch desk around the clock. Surge periods, school runs, council contracts, corporate accounts, late-night bookings, all handled. All logged. All accurate.
Sub-12 second answer times. 98% booking accuracy. 23% more weekend bookings captured.
That's what happens when your phones never go unanswered.
*Figures from Private Taxi Hire experience with AtDesk
"We were sceptical about operational support after a bad experience elsewhere. AtDesk were different from day one"
Never Miss a Booking. Capture Every Fare. Protect Your Reputation — 24/7
Every missed call during surge is a fare gone to a competitor. Every poorly logged booking costs a driver time and fuel. Every compliance error puts your licence at risk. Here's how AtDesk removes all three.
Capture every opportunity
During surge your local team can't keep pace, calls stack up, passengers get busy tones and fares go to whoever answers first. We answer in under 12 seconds, every time, with real people who know your operation. No busy tones. No voicemail. No lost revenue.
Enhance the efficiency of your fleet
Dead mileage costs you money every shift. We integrate directly into Autocab or iCabbi proactively rerouting drivers, verifying pickup locations and managing bookings with geographical precision. Drivers stay productive. Passengers get accurate ETAs.
Maintaining vital records & admin
Council compliance isn't optional, a single recording error puts your operator's licence at risk. We maintain audit-ready records for every booking and dispatch, coordinate school runs, log council jobs correctly and handle complaint resolution. Your records stay spotless.
Case Study
How a Private Hire Operator Captured 23% More Weekend Bookings with AtDesk
For Preston Taxis, Friday and Saturday nights were where the money was and where the operation was leaking it fastest.
Inbound calls were overwhelming the local dispatch team during peak hours. Passengers hit busy tones and called competitors. Drivers were taking inefficient routes to poorly logged pickups burning fuel and time on dead mileage. And the administrative burden of council compliance was falling on whoever had a spare moment.
They needed a dispatch partner, not an answering service.
The AtDesk approach
Human precision via iCabbi
We integrated directly into Preston Taxis's iCabbi system and became their dispatch desk as an extension of their team.
Every inbound call answered in under 12 seconds. Every booking logged with precision. Every driver routed intelligently based on real-time location and job context. School runs coordinated before the morning rush. Council jobs documented correctly. Corporate and VIP accounts handled with the professionalism those clients expect.
The operation didn't just get faster. It got cleaner. Our focus was on three key pillars: Responsiveness, Accuracy, and Compliance.
Surge call handling 24/7
Corporate & VIP account handling
Proactive dispatch management
Lost property & complaints
Tech Stack
<12s
RESPONSE SPEED
23%
BOOKING INCREASE
98%
BOOKING ACCURACY
~25%
DEAD MILEAGE REDUCTION
Comprehensive admin
Beyond booking: Compliance & efficiency
In the private hire industry, a clean record is a business requirement, not an option. AtDesk took over the administrative burden of Council compliance, maintaining meticulous records for every shift. By ensuring every booking and dispatch was logged with 98.2% accuracy, we protected the operator’s license and their reputation with local authorities.
Furthermore, we addressed the "driver drain" caused by dead mileage. By proactively rerouting drivers and managing bookings with a human eye, we ensured that drivers remained productive and profitable, reducing the frustration of empty-car travel.
"Our bookings are up, our records are spotless, and our drivers have more efficient pick-ups. Fantastic"
Trusted by UK businesses
Zero risk.
Results in 30 days.
Glass box always
Full visibility, full accountability. You see everything we do, in real time, at all times.
Humans first
We use AI to make our people better, never to replace them. Every decision owned by a trained human.
UK oriented
UK geography, culture, and business etiquette trained in before a single call is handled.
Outcomes over hours
Our success is measured by the same KPIs you use. We price on results, not headcount.
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Book your FREE Workflow Audit
In just 15 minutes we’ll show you exactly where your business is leaking time or revenue and how we can fix it.
Trusted by UK businesses
Not a call centre. Not a VA marketplace. Your UK operations extension built for service businesses.
AtDesk blends human expertise, UK cultural understanding and intelligent workflows to deliver reliable operations without increasing your local payroll.
We focus on outcomes, not headcount. Consistent results, real-time visibility and the peace of mind that your business never goes silent.
8
YEARS OPERATING
5k+
CALLS PER MONTH
£150k+
ORDERS MANAGED MONTHLY
24/7
COVERAGE
ALWAYS
